Oilex expands AI operations platform across 35 Grease Monkey stores

Oilex, the largest Grease Monkey franchisee in the U.S., is rolling out PitCrew by Leverege across all 35 of its locations after a four-store pilot showed faster service times and fewer delays. The move gives Oilex chainwide visibility into bay activity, performance and security as the operator looks to improve throughput and customer retention.

Why it matters: - Oilex is using AI-powered bay intelligence to improve speed of service, execution and security across a 35-store network. - The rollout shows how multi-unit automotive service operators can use real-time operational data to raise throughput, revenue per bay and customer retention. - Oilex becomes the first Grease Monkey franchisee to deploy AI-powered service bay intelligence across its entire network.

What happened: - Oilex selected PitCrew as its AI-powered operations platform and is deploying it across all 35 Grease Monkey locations in Colorado, Arizona, Texas and Montana. - The decision followed a multi-store pilot at four Oilex Grease Monkey locations. - During the pilot, PitCrew connected to existing camera infrastructure and gave managers and technicians live bay visibility, automatic service tracking and real-time delay alerts.

The details: - Oilex tracked more than 4,200 services during the pilot without changing existing equipment or workflows. - Store managers used the platform to identify bottlenecks, coach technicians and proactively update customers when services ran long. - At its top pilot location, Oilex cut service time by more than 3.5 minutes per vehicle. - Across all four pilot stores, average service times fell by 2 minutes. - Delayed service rates dropped by as much as 16 percentage points during the pilot. - Oilex will use PitCrew as its video management solution across the full network, replacing the need for a separate VMS. - The platform will provide bay intelligence, performance tracking, security monitoring and loss prevention in a single system. - The company will gain access to the same real-time performance dashboards, delay analytics and operational visibility already live at the pilot stores. - PitCrew is built for automotive service centers and serves quick lube and oil change centers, tire service locations and full-service garages. - PitCrew is deployed across locations throughout North America. - Oilex operates multiple locations and two brands across the western United States. - The company emphasizes customer experience, employee development and community involvement.

Between the lines: - The pilot results suggest the biggest payoff came from better visibility into bay activity, not from new hardware or workflow changes. - For a franchise network with thin margins, even small gains in service time can compound across high service volume. - The move also positions AI-driven monitoring as a core operations tool, not just a pilot experiment. - Leverege is pitching PitCrew as a platform that can unify operations and security functions for automotive service operators.

What's next: - Deployment is now underway across the full Oilex network. - Each Oilex location will receive the same live monitoring and performance tools used in the pilot stores. - Oilex plans to use the platform to standardize performance and improve consistency across 35-plus locations.

The bottom line: - Oilex is betting that AI visibility can deliver faster service, tighter operations and better customer retention at scale. - More information is available in the company's announcement.